Return Policy

Return Policy

Because perfumes are personal-use products and cannot be resold once opened or used, we maintain the following return policy.

Eligible Returns

A return may be accepted if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product is materially different from what you ordered.
  • The product remains unused, unopened, and in its original packaging, where applicable.

Customers should contact us within [3/7] days of delivery to request a return or exchange.

Non-Returnable Products

For hygiene and product-safety reasons, we generally do not accept returns for:

  • Opened perfumes
  • Used perfumes
  • Sprayed or tested bottles
  • Products with removed seals
  • Products damaged after delivery due to customer handling
  • Products returned without their original packaging
  • Products purchased during a final-sale promotion, where clearly stated

Wrong or Damaged Product

If we send you the wrong product or your order arrives damaged, please contact us within [3/7] days.

We may request photographs or video evidence to help us investigate the issue.

If the issue is confirmed, we may offer:

  • A replacement product;
  • An exchange; or
  • A refund, where applicable.

Change of Mind

If you simply change your mind after receiving an unopened perfume, please contact us within [3/7] days.

Any applicable return shipping costs may be the customer's responsibility.

Refunds

Approved refunds will be processed through the applicable payment method or another agreed method.

Refund processing times may depend on the payment provider or bank.

How to Request a Return

Please contact:

Email: [your email]
WhatsApp: [your WhatsApp number]
Phone: [your phone number]

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photographs/videos where applicable

We will review your request and guide you through the next steps.