Shipping Policy
Shipping Policy
At Khadija Perfume, we carefully prepare every order so that your fragrance reaches you safely and in excellent condition.
Order Processing
Orders are normally processed within [1–2 business days] after payment/order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, holidays, or periods of unusually high demand, processing may take longer.
Delivery Time
Estimated delivery times are:
Within Pakistan: approximately [2–5 business days]
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances outside our control.
Remote areas may require additional delivery time.
Shipping Charges
Shipping charges will be displayed during checkout before you complete your order.
Any applicable free-shipping offers will be clearly mentioned on our website or promotional material.
Order Tracking
Where tracking is available, customers may receive a tracking number through SMS, WhatsApp, email, or other available communication methods.
Incorrect Address
Customers are responsible for providing an accurate delivery address and contact number.
If an order is returned to us because of an incorrect or incomplete address, refusal to receive the parcel, or repeated unsuccessful delivery attempts, additional shipping charges may apply if the order is sent again.
Damaged Package
If your package appears damaged when delivered, please:
- Take photographs/videos of the package before opening it.
- Open the package carefully.
- Contact us as soon as possible at [email/WhatsApp].
- Provide your order number and photographs/videos of the damage.
We will review the issue and provide an appropriate resolution.